gold bajar's Privacy Policy
Learn clearly how your personal information is collected, used, and protected.
Introduction and Scope
This privacy policy applies to all services, websites, and mobile applications of the gold bajar platform. By using any gold bajar service, you are considered to have accepted the terms of this policy. We take your privacy seriously and are committed to protecting your information.
This document explains what types of information we collect, how we use it, who we share it with, and what rights you have over your information. It forms part of our Terms and Conditions and should be read together with that document. If this policy changes, we will update this page and note the date of the change.
gold bajar services are only for individuals aged 21 and above. We do not intend to collect information from minors, and any such information will be deleted as soon as we become aware of it.
Information We Collect
gold bajar collects certain information to provide you with effective services. This information comes from two main sources — what you provide directly, and what is collected automatically through your use of the platform.
2.1 Information You Provide Directly
- Name, date of birth, and national ID number (for account verification)
- Email address and mobile number
- Username and password
- Mobile financial service details — bKash, Nagad, Rocket numbers (for transactions)
- Messages and attachments you submit in support tickets
2.2 Automatically Collected Information
- IP address and Device ID
- Browser type, operating system, and screen resolution
- Session duration, page views, and navigation patterns on the site
- Information from cookies and session tokens
- Referral source (where you came from before visiting the site)
2.3 Information Received from Third Parties
A limited amount of information may be collected from an accredited verification provider for identity verification or fraud prevention purposes. This process is fully secure and conducted in accordance with applicable law.
Purpose of Using Information
gold bajar uses your information only for specific and lawful purposes. Each purpose is clearly outlined below:
3.1 Account Management and Identity Verification
Your provided information is used for account creation, login security, OTP verification, and identity confirmation. This is an essential part of ensuring a secure service.
3.2 Transaction Processing
Relevant financial information is used to complete deposits and withdrawals and to properly manage mobile wallet services (bKash, Nagad, Rocket).
3.3 Customer Support
When providing support via 24/7 live chat and email, your account information and issue details are used to resolve problems quickly.
3.4 Fraud Prevention and Security
Technical data is analysed to detect suspicious activity, prevent multiple accounts, and maintain the overall security of the platform.
3.5 Service Improvement
Usage patterns are analysed to continually improve the gold bajar platform experience. Personally identifiable information is not used separately in this analysis.
3.6 Promotional Communications
With your consent, gold bajar may send information about bonus offers, competitions, or special events. You can turn off these communications at any time from your account settings.
Cookies and Tracking Technologies
Cookies are used on the gold bajar website. Cookies are small text files stored in your browser that help remember your identity and preferences on return visits.
4.1 Types of Cookies
- Essential cookies: Required to maintain login sessions and ensure security.
- Functional cookies: Remember language preferences and other personalised settings.
- Analytical cookies: Generate statistics to understand user behaviour. Personal information is not used directly in this process.
Most browsers have options to control cookies. However, disabling cookies entirely may cause some site features to stop working properly.
Sharing Information with Third Parties
gold bajar does not sell your personal information or transfer it to third parties for advertising purposes. However, limited information may need to be shared in specific circumstances:
5.1 Service Provider Partners
The minimum necessary information is shared with trusted service providers for payment processing (bKash, Nagad, Rocket), identity verification, and technical infrastructure management. These partners may only use the information for the designated tasks.
5.2 Legal Obligations
Information may need to be disclosed under court orders, lawful requests from government authorities, or applicable law. In such cases, gold bajar provides only the information that is strictly required.
5.3 Business Restructuring
In the event of a merger, acquisition, or asset transfer, user information may be transferred. We will notify you before such a change, and the information will remain protected under this policy.
Even though game providers such as Pragmatic Play, PG Soft, JILI, Evolution, or Spribe have their software integrated into our platform, your personal information is not shared directly with them.
Data Storage and Security
gold bajar uses industry-standard security technology to keep your information safe. All data is transmitted via SSL encryption, and stored data is also kept in an encrypted state.
6.1 Technical Security Measures
- All communications are encrypted via SSL/TLS protocols
- Passwords are stored using one-way hashing — never readable in plain text
- Automated systems that detect suspicious activity are active at all times
- Regular security reviews and vulnerability testing are conducted
- Limited staff access — only those who need specific information can view it
6.2 Data Retention Period
Information is retained while your account is active and for any period required thereafter. Financial transaction records are kept for the period required under applicable law. Once the purpose is fulfilled, information is securely deleted or anonymised.
That said, no digital system is completely impenetrable. Even with the highest level of precautions taken by gold bajar, a 100% guarantee against security breaches cannot be given. If an issue arises, we will notify affected users in a timely manner.
Your Data Rights
You have several important rights over your own information. gold bajar respects these rights and processes requests within a reasonable time.
7.1 Right to Access
You can request a copy of the personal information we hold about you at any time. Contact the support team to make this request.
7.2 Right to Correction
If any of your information is incorrect, you can request a correction through account settings or a support ticket.
7.3 Right to Deletion
Where there is no legal or contractual obligation, you can request that your information be deleted. Information that is legally required to be retained after account closure will be kept for the applicable period.
7.4 Right to Object to Processing
You have the right to object to the processing of your information for specific purposes, particularly for promotional communications.
To exercise these rights or if you have any questions, contact our support team. For more information on responsible gaming, visit our Responsible Gaming section, which also describes ways to manage your account.
Protection of Minors
All gold bajar services are for individuals aged 21 and above (21+). We do not intentionally collect information from anyone who is a minor. Age is verified at the time of registration.
If it becomes known that a minor's information has entered our system, that information will be deleted immediately and the associated account will be closed. Parents or guardians who have concerns can contact the support team.
Policy Changes and Updates
gold bajar may update this privacy policy from time to time due to changes in services or legal requirements. For any significant change:
- This page will be updated with the new date.
- If there are notable changes, you will be notified via your registered email or through a platform notification.
- Continuing to use the service after a change will be taken as acceptance of the new policy.
To fully understand the complete terms of our service, you are advised to read the Terms and Conditions alongside this policy. Our FAQ section may also be helpful for any questions.
Contact Us
If you have any questions, complaints, or requests about this privacy policy, contact the gold bajar support team. We provide support in both Bangla and English, 24/7.
Log in to the site and click the live chat button — available 24/7.